Support

I can't find the product I am looking for?

We are continually expanding our product range and if there is anything you can not find, please advise us.

How much is postage and packaging?

Please view our delivery information for more details by clicking here.

How can I pay?

We accept Visa, Mastercard, Solo, Maestro, Delta and Electron.

When will I pay?

Payment is taken at the time of order and your goods are then shipped within one working week. We do not take orders for items that are not in stock.

What about VAT?

UK VAT at 20% is added to each purchase where applicable. myhealthmybeauty.co.uk pay all VAT directly to UK customs.

Why has my payment been declined?

Card payments can be declined for a variety of reasons:

  • Is your card out of date?
  • Have you entered your details correctly?

If the problem persists please contact your bank or card issuer.

Why haven't I received my order?

Your order will be sent out by Royal Mail First Class Post. Standard delivery time to the UK is 2 to 3 working days. Royal Mail will not deem a parcel to be lost until it has been in the postal system for a period of 14 days. Although it is highly unlikely deliveries will take this amount of time we are unable to despatch a replacement or issue a refund until this period of time has elapsed. If you have ordered a large item, please check that your local Royal Mail sorting office is not holding it for collection.

All deliveries will require a signature on arrival. In the event that no one is available to sign for your parcel, our courier will try again before leaving advice on contacting your nearest depot and the arrangement of subsequent collection or re-delivery.

Please note, myhealthmybeauty.co.uk can only entertain claims for lost items within 90 days of despatch.

How do I cancel my order?

You can cancel your order on-line at any point up to the completion of the secure payment section at the checkout. Beyond this point please contact us through the 'Email' facility in your account log-in area selecting the applicable order number.

If your order has already been shipped, on receipt, please complete the returns information on the invoice and return it to us unopened. We would recommend sending via Royal Mail Recorded Delivery to ensure safe return.

What is your returns policy?

Find our more on our returns page by clicking here.